Our world is different now. COVID-19 has paused many of our normal routines and activities, but the virus hasn’t stopped pain or injury.

Were you seeing a physical therapist before sheltering in place? Are you experiencing neck or back pain from working at home, doing yard or house work, or exercising on your own? How can you get treatment while maintaining social distancing? We can bring physical therapy to you virtually with telehealth.

What is telehealth?

Delivery of health care and skilled care through virtual communication.

What are the benefits?

It is easy, efficient, convenient, and saves you a commute to Mettler Center. You can meet with your physical therapist in real-time rendering services over high-resolution video and audio, getting the care you need from the safety of your home.

Is it complicated to use?

Our goal is to make the experience simple and stress-free. We will handle all logistics and plan to talk you through what to expect.

What do I need?

We use what you already have, such as a laptop or phone, and will work with an app or program you are already familiar with, such as Zoom, Skype, Facetime, or Duo.

Find a room with enough space to move around. Your therapist can tailor appointments based on your preferences, equipment you have, and the amount of space.

Is this option less valuable than an in-person experience?

Many people can benefit from exercise and movement instruction from home with proper direction. We are able to teach family members to help in treatment and even do hands-on work. 

Most importantly, it allows access to skilled PT services for those that cannot make it into the clinic and we can review and enhance their home exercise program. There are benefits in trying telehealth especially when the alternative is not doing physical therapy at all.

At Mettler Center we are known for our hands-on manual therapy and for some patients this is necessary, but not for all.

When patients are considering telehealth, we simply suggest they give it a try and only continue, if they feel it is worthwhile. Overall, each patient has to find out what works best for them.

Does Mettler still offer in-person physical therapy? 

Yes-if you prefer in-person therapy, our facility is following CDC guidelines and our unique model of one-on-one care in a private office with a physical therapist, limits your exposure to others

Does insurance cover telehealth? 

During this time all major insurance providers cover access to telehealth. Most recently was Medicare. We are happy to confirm your coverage for this service based on your individual insurance plan.

Typically, insurance companies treat telehealth like a regular office visit- so if you have a $20 copay for each visit, the same would apply to telehealth.

Will insurance coverage change on telehealth once the pandemic is over?

We do not know what is going to happen once the pandemic ends. Prior to the pandemic many states passed legislation in their practice acts to do telehealth but insurance companies were not reimbursing for it. That all changed with the pandemic and now exceptions are being made.

Moving forward, there is uncertainty for how policies will evolve. We will keep patients informed as changes take place. Finally, we encourage you to contact your local representative through the Illinois Physical Therapy Association to allow physical therapists to continue using telehealth. 

How do I get started?

Your first telehealth session will be on us!

We will work with your insurance company or your method of payment for coverage after the first session. Call or text 217-398-9800 for more information and to schedule your first appointment. Or request an appointment online.

We are here for you. With in-person or telehealth sessions, you can take action to feel your best.

Jeff Schroder, PT, DPT is a licensed Doctor of Physical Therapy and Vice President of Operations and Outreach at Mettler Center.

Call 217-398-9800 to schedule a free 30-minute consultation with a physical therapist.